So how do you resolve the shortcomings of traditional approaches to Operational Excellence? What is the “better approach”?
Traditional approaches to Operational Excellence have failed to deliver the expected results. Despite conventional wisdom, they haven’t failed because of a lack of commitment on the part of executives. Rather, they have failed to account for growing complexity.
Operational excellence enables an enterprise and its leadership to continuously improve all areas of performance, including decision-making, ongoing investment, profitability, customer and partner services and human resources capabilities. Operationally excellent enterprises possess the processes and structures—or the “intangible assets”—that give them the visibility, control, tools, and management practices necessary to drive greater operational effectiveness and efficiency.
Being operationally excellent requires a focus on management capabilities to develop and promulgate standards, coordinate decision-making, optimize service delivery and to manage the workforce. Orchestrating these capabilities requires a unification of cross-functional management disciplines.
Solutions Worldwide supports on achieving operational excellence by providing one or more of the below services:
- Visualizing Key Operational Processes
We identify the key operational processes, including those that create value, growth or innovation as well as those that consume the most resources, time and assets. Based on this we develop visual operating models that show linkages both inside the enterprise as well as outside, to customers, suppliers and partners.
- Designing Workflow and Predefined Responses
We model the workflow for each key process, identifying the actions, resources and workers required for each step. This is followed by defining a standard response to handle large variations in workflow volume outputs or inputs.
- Developing Metrics and Gauges
We establish measures for normal workflow and develop systems or methods that report workflow volume outside the normal ranges. Furthermore, we build a system to ensure that workflow reports are received by the stakeholders responsible for each operation.
- Operate Functionally, Measure Systemically
Using the predefined responses, We make the workflow operate by making any changes necessary to adapt to changing volume, inputs or outputs. Additionally, we implement solutions to ensure optimal end-to-end performance. * Implement a Continuous Improvement culture As operating experience grows, making adjustments to the workflow design, predefined responses and performance measures, to continuously improve overall system performance is highly important. That is why we do not only offer to coordinate the changes, but also support on integrating a continuous improvement culture in the organization. For more details on this, please see our services “lean management” and “lean training”.
If business agility enables rapid adjustments to effect change, and sustained innovation allows an organization to stay ahead of the competition and market dynamics, then operational excellence is the epitome of fiscal discipline, maximizing the use of resources and the assurance of revenue sustainability and, ultimately, profitability.
So don’t delay, contact us today!